Effective Date: January 1, 2026

At Yellow Oleander, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

  • You received a damaged or defective product.
  • You received the wrong item.
  • The product was delivered in a damaged condition.
  • The item is unused, uninstalled, and in its original packaging.

Return requests must be initiated within 7 days of delivery.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or installed products.
  • Products damaged due to improper use or handling.
  • Clearance or sale items.
  • Customized or special-order products.
  • Products returned without original packaging.
  • Requests made after the return period.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your request, please provide:

  • Order number.
  • Photos of the product.
  • Photos of the packaging.
  • Description of the issue.

Our team will review the request and provide an appropriate solution.

4. Return Process

To initiate a return:

  1. Contact our customer support team.
  2. Provide your order details and reason for return.
  3. Wait for return authorization and instructions.
  4. Ship the item back, if required.
  5. Once received and inspected, we will process the refund or replacement.

Returns sent without prior approval may not be accepted.

5. Refund Process

Once the returned item has been received and inspected, refunds will be processed within 5–10 business days.

Refunds will be issued through the original payment method used during purchase.

Depending on your bank or payment provider, the credited amount may take additional time to reflect in your account.

6. Replacement Policy

We may offer a replacement instead of a refund in cases involving:

  • Manufacturing defects.
  • Wrong item delivered.
  • Product damage during shipping.
  • Missing parts or accessories.

Replacement requests are subject to product availability.

The replaced product will be delivered within 5-7 business days

7. Cancellation Policy

Before Shipment

Orders may be canceled free of charge before dispatch.

After Shipment

Once an order has been shipped, cancellation requests cannot be guaranteed and may be treated under the return process.

8. Return Shipping Charges

  • If the return is due to our error (wrong item, damaged product, defective item), Yellow Oleander will bear the return shipping costs.
  • For all other approved returns, return shipping charges may be the responsibility of the customer.

9. Refusal of Returns

Yellow Oleander reserves the right to reject returns that:

  • Do not meet the eligibility requirements.
  • Show signs of use or installation.
  • Are returned without original packaging.
  • Are submitted after the specified return period.

10. Contact Information

For any questions regarding returns and refunds, please contact us:

Yellow Oleander

📍 Address:
505, Tower 3, Gera Skyvilla, Gera Greensville,
Kharadi, Pune – 411014, Maharashtra, India

📞 Phone:
+91 8799956125

✉️ Email:
Yellowoleander1@gmail.com

We are committed to providing quality products and excellent customer service. Thank you for choosing Yellow Oleander.